Outlook name cache not updating

When you have Cached Exchange Mode enabled, Outlook by will by default cache the main Global Address List as well.This is called the Offline Address Book and is being generated on the Exchange server.Even though Outlook is the last in the chain, it is often the first level where the troubleshooting takes place as usually this is where the request is coming from.And since this website’s main focus is on Outlook, it makes sense to start with Outlook as well ;-).Summary: Learn about the two Exchange connectivity modes that you can use for Outlook 2013 deployments—Cached Exchange Mode and Online Mode.

I have to select her "newdomain.com" address from the address book for it to work. NK2): in older versions you need to delete the NK2 file from your hard drive, while Outlook 2010 has a clear cache button in Options (screenshot below).

Cached Exchange Mode was introduced in Outlook 2003 to give users a seamless online and offline Outlook experience.

It also insulates users from network latency and connectivity issues while they are using Outlook.

Due to various synching schedules, it can take up to 48 hours before you could actually see a change in Outlook after a modification has been made on the Exchange server or in Active Directory.

In this guide, the relevant timings are explained and instructions are given in how you can directly force an update and resync, which can be very handy when troubleshooting or when you work in an Exchange environment which sees a lot of user mailbox mutations.

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